Recognize the residents as our ultimate customer.

Improve WHA management and service delivery efforts through oversight assistance and selective interventions by highly skilled diagnostic and result oriented field personnel.

Act as an agent for change when performance is unacceptable and we judge that local leadership is not capable or committed to improvement.

Efficiently apply limited HUD resources by using risk assessment techniques to focus our oversight efforts.

Efficiently administer the funds allocated by the federal, state and partnership
funding source.

Providing decent, safe, and sanitary housing for very low-income families while maintaining their rent payments at an affordable level.

Promote freedom of housing choice and encourage diversity for very low-income
families of all backgrounds in locating housing and opportunities in all areas of
Waukegan & Lake County.

Provide an opportunity and incentive to private property owners to rent to very low - income families by offering assistance payments.